The ICCP Code of Ethics provides real practical guidance to our members and serves to promote public confidence in the level of competence and professionalism to be expected from an ICCP member. The Code of Ethics has been set out below.

The objectives of the ICCP are:

  1. To establish international professional standards for the effective and responsible management of claims;
  2. To give recognition to those who have gained appropriate knowledge and experience in the management of claims;
  3. To help and educate those who wish to gain experience and become professional claims practitioners;

The ICCP is establishing a community of claims practitioners which involves a hybrid mixture of professional disciplines, each with their own existing professional and ethical codes.

To harmonise the activities of our community the ICCP Code of Ethics sets out the moral principles, or rules of conduct, which the officers and committee of the ICCP will abide by, and by which the ICCP requires all of its members to conform. It is therefore vitally important that the Code of Ethics not only provides real practical guidance to our members but also serves to promote public confidence in the level of competence and professionalism to be expected of an ICCP member.

We are an international organisation and our members are active across the globe. For this reason we can only establish general guidance and cannot specifically make reference to the individual requirements of each jurisdiction. For the avoidance of any doubt it should be understood that the Code of Ethics sets out the minimum standards required by the ICCP and members are required to deploy sound logic and reasoning when applying this guidance to their individual circumstances.

The ICCP sets itself out as an educator and leadership body and recognises that with this privilege comes responsibility and duties. This Code of Ethics describes how we and our members fulfil those responsibilities. This Code of Ethics applies to individuals, whether they work as an independent practitioner, a partner, associate, director or employee of a firm or company.

This code should be read as a non-exhaustive list of behaviours, competencies and traits with the specific aim of ensuring that we all ‘do the right thing’ at all times. This means that as construction claims professionals, we will behave responsibly in both our work and our social time.

Our Code of Ethics is based around the following areas and principles:

AREAPRINCIPLE
PEOPLE AND COMMUNITYHealth, Safety and well-being.
Sustainability and the appropriate use of resources.
Respect for others.
Individual responsibility and accountability.
A service ethos.
Continuous professional development.
HONESTY AND INTEGRITYAvoidance of conflicts of interest.
Confidentiality and security.
Responsible conduct of claims activities.
Openness and transparency in the work you do.
Not offering or accepting inducements.
DUTY AND RESPONSIBILITYCompliance with the law and regulation in the respective jurisdiction.
Always act with skill care and diligence.
Responsible communication: listening and informing.

Ethical decisions are inevitably complex. There are many situations during the working life of a claims practitioner that involve weighing the benefits (and drawbacks) in one, against those in another. This Code of Ethics is intended to offer guidance in such difficult situations, which should be approached in the spirit of openness and transparency, for which the Code provides the framework.

PEOPLE AND COMMUNITY

A community dedicated to creating, supporting the creation of, and the communication of knowledge. The way that members conduct themselves in relation to others is the cornerstone of ethical conduct in the ICCP.

Health, Safety and well-being. The ICCP requires members to act positively to prevent injury, ill health, damage, or loss arising from their activities. It is incumbent upon all members to ensure that regulations and guidance are complied with, to ensure the highest standards of health and safety and to take individual responsibility for their own well-being.

Sustainability and the appropriate use of resources. The ICCP embraces the opportunity we all have to make a contribution to resolving the worlds environmental challenges. Members are required to embed this principle into their day to day activities. Using resources carefully and appropriately, members are expected to identify ways to maximise the effectiveness of the resources available.

Respect for others. The ICCP is an inclusive community committed to diversity, it respects and values people’s differences and draws strength from its diversity.  Members of the ICCP community should treat all others with courtesy, civility and dignity. All members should refrain from making derogatory comparisons with the services available from other practitioners.

Individual responsibility and accountability. Ethical behaviour is an individual, as well as collective, responsibility. The ICCP relies on the personal and professional integrity of its members. Members are responsible to the ICCP and to each other for their actions and are expected to exercise sound judgement and to act in good faith in their professional capacity. Global ethical decisions are complex. In particular, some jurisdictions are likely to have well established customs and practices which may appear to be contrary to the ethical standards of the ICCP. In such circumstances, members are expected to exercise sound judgement, appropriate to the situation and this Code of Ethics.

A service ethos. It is important that all members understand the needs of their stakeholders and clients. Which they should do through meaningful consultation and that they respond to those needs through the delivery of effective, respectful and courteous services. Advice given to stakeholders and clients should be impartial and solely for the best interest and benefit of the stakeholder or client.

Continuous professional development. ICCP members are required to be able to demonstrate that they are taking all practical steps to ensure that their professional competence is developed and maintained throughout their tenure as a member of the ICCP. This particularly pertains to the science and art of their primary specialism. This extends to encouraging others to continue their learning and to undertake continuous professional development activities.

HONESTY AND INTEGRITY

Honesty and integrity, at all times, are a fundamental requirement of all members committed to the pursuit of a professional claims practitioner.

ICCP members are required to identify any potential conflicts of interest and disclose the conflict to any person who may be adversely affected by it.

Avoidance of conflicts of interest. Avoid where possible, real or perceived conflicts of interest and advise any affected parties when such conflicts arise. An ICCP member must be prepared to stand down where he or she is incapable of maintaining the degree of independence or impartiality required by the circumstance of the work being undertaken, whether the impartiality be actual or may be perceived as so by the concerned parties .

Confidentiality and security. Claims practitioners may, by virtue of their activities, have access to information that is personal, confidential, sensitive or legally protected. Careful treatment and confidentiality of such information is of the utmost importance and ICCP members are required to observe best practices which relate to the capture, security, maintenance, handling, use, and destruction of information so as to maintain confidentiality.

Responsible conduct of claims activities. ICCP members should conduct their activities with integrity, objectivity and fairness in compliance with the laws of the respective jurisdiction. Claims practitioners must operate with rigour and intellectual honesty and at all times demonstrate resilience to changing demands and circumstances.

Openness and transparency in the work you do. ICCP members shall act with honesty and avoid conduct likely to result, directly or indirectly, in the deception of others.

Not offering or accepting inducements. ICCP members should not offer or accept gifts of any kind which might compromise the integrity of themselves, the ICCP or this Code of Ethics.

DUTY AND RESPONSIBILITY

Ethical conduct is a core value of the ICCP and part of its culture. The ICCP recognises that its members have a responsibility to work in the best interest of their clients whilst adhering to the framework of ethical principles which govern the ICCP.

Compliance with law and regulation in your jurisdiction. All claims practitioners are required to work in strict compliance with the contract and/or the laws of the land which the project relates.

Always act with skill care and diligence. Maintain up to date skills and provide services only within your area of competence.

Responsible communication: listening and informing. Members of the ICCP will not use provocative, flamboyant or exaggerated language, nor be abusive, on websites, social media, texts, emails or any other mode of communication.

Failure to Comply with the Code of Ethics

If a member fails to comply with this Code of Ethics or fails to act professionally in compliance with the standards contained herein and such behaviour is brought to the attention of the ICCP, the Steering Committee will examine the matter and make a decision as to the member’s continuing membership. Should membership be revoked, the former member, immediately from the date of notification, shall cease to use the ICCP designation, shall no longer have access to the member’s area of the website and shall not be entitled to any refund of subscriptions.

The ICCP Steering Committee
Date: 1st January 2019